|
Service
Features Comparison
|
Networker Packages |
Server Packages |
| Monitoring
24 x 7 |
y |
y |
| Intelligent
filtering of events |
y |
y |
| Customised
Web based reports |
y |
y |
| Engineer
initiated status changes |
y |
y |
| Real time status screen |
y |
y |
| Availability
alerts & reports |
y |
y |
| Threshold
alerts & reports |
y |
y |
| Trend
reporting |
y |
y |
| Customised
escalations |
y |
y |
| Multiple
contact options |
y |
y |
|
| Monitored
Objects |
|
|
|
Availability
- Port
|
|
y
|
|
Availability
- Device
|
y
|
y
|
|
Interface
/ NIC utilisation
|
y
|
y
|
|
Hardware
Parameters
|
y
|
y
|
|
O/S
parameters
|
|
y
|
|
Six
month history
|
y
|
y
|
|
| Optional |
|
|
| Monitor interval
customisable |
Avail |
Avail |
| Fault
incident tracking |
Avail |
Avail |
| Fault management |
Avail |
Avail |
| Change
control management |
Avail |
Avail |
| Capacity
planning |
Avail |
Avail |
| 2nd
& 3rd level support |
Avail |
Avail |
| Large
selection of parameters |
Avail |
Avail |
| Downloadable
data |
Avail |
Avail |
| Twelve
Month History |
Avail |
Avail |
|
|
|
